Millions of BlackBerry users around the world are facing outage of email, messaging and internet services for a fourth straigh day.
Research In Motion (RIM), the Canadian company that makes the phones, told some of its corporate clients that it may not clear the huge backlog of messages until Thursday morning on the US East Coast.
However, the company pledged to eventually deliver all delayed email and instant messages to customers in the five continents affected by the outage.
“You’ve depended on us for reliable, real-time communications, and right now were letting you down,” it said in a statement on its website and Facebook page.
A crucial link in RIM’s European infrastructure failed on Monday, and a back-up did not work either. The underlying problem has been fixed, but a backlog of emails and messages has built up that the company has yet to resolve.
Meanwhile, emails and messages from other regions to Europe were piling up in RIM’s systems in the rest of the world, like letters clogging a mailbox.
That caused the outages in the US and Asia, David Yach, RIM’s chief technology officer for software, said.
Unlike other mobile phone makers, RIM handles email and messaging traffic to and from its phones. That allows it to provide services that other phones lack, optimise data service and provide top-class security.
But when it encounters a problem, a large share of the 70 million BlackBerry subscribers worldwide can be affected all at once. BlackBerry outages tend to occur several times a year, but they usually last for less than a day.
(English Al Jazeera)
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